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User Management


Guance backend management system supports unified management of all workspace members.

Members

Add Members

Create User Accounts

  1. On the Users page, click Add User in the upper right corner.
  2. In the pop-up dialog, fill in the member information, and click OK to add a new user.
  3. If you need to continue adding users, you can directly click Continue to create next.

Invite via Email

  1. Enter the email address(es) to be added. Separate multiple email addresses with spaces, commas, or semicolons. The system will automatically generate an 8-digit initial password for the email user and send it to that email.
  2. Select a team.
  3. Click Add Workspace to assign a workspace to the added member and set the team.

Bulk Import Members

Import multiple members in bulk using a template to reduce unnecessary repetitive operations.

  1. Download the CSV file template and fill in the information according to the provided template.
  2. Upload the modified template file.
  3. Select the workspace to assign to the members and their roles.
  4. Confirm.
Note
  • The file must not contain duplicate information.
  • File size must be ≤5MB.
  • Supports importing multiple files (maximum number of files: 3).

Manage Members

  1. Click the Workspace to which the user belongs to enter the workspace member management, where you can modify the member's team information and assigned workspace.

  2. Disable/Enable Members: Click Batch operations to Disable or Enable the account status of the selected members at once. Supports batch modification.

  3. Click Reset Password to change the password of the workspace member.

  4. Click Edit on the right side of the account to enter the edit member information page. You can modify the user's email, name, and contact number. You can also add/modify/delete the user's assigned workspace and corresponding role.

Delete Members

When deleting an account, if the account has the owner role in a workspace, you need to remove that role first:

Once the current account is no longer an owner, the deletion operation can be completed:

Notes on deleting accounts:
  1. You can perform deletion operations on local accounts and single sign-on (SSO) accounts.
  2. If an SSO account is deleted and the same account logs in through the SSO portal again, the account will be recreated.

Edit Members

In addition to modifying a member's email account, name, and contact number, you can also add extended attributes. Based on these attributes, platform administrators can better manage and control.

When configuring attributes, the following two situations may occur for different users:

  • Local users can configure attributes directly on the edit page.
  • During single sign-on (SSO), third-party user attributes are automatically appended to Guance via the userinfo interface by default. These appended attributes cannot be edited or deleted again.
  • SSO users can custom add attribute information, which can be edited later.

Note:

  1. Attribute information will be displayed in the member management section of the Guance console.

  2. All content in the attribute information will eventually be synchronized to the Webhook for external use and the corresponding event content area.

  3. If the custom added attribute fields include a contact number, this number will be used to receive alert notifications after synchronization. If not, the "Contact Number" in the user information will be used to receive alerts.

Teams

Create a New Team

Click Add Team in the upper right corner to open the creation window:

Enter the team name. Optionally choose whether to add members to all workspaces under the current team. Click OK to create successfully. You can later modify role permissions in the Operations column > Manage Workspaces.

Team List

  1. In the search bar, you can enter a team name to search and locate it.

  2. Hover over the Members or Workspaces column to display specific information.

  3. Click Edit to modify the current team.

  4. Click Delete. If the team has members, they will automatically be removed from the team's workspaces after deletion.
  5. In the Operations column, click Manage Workspaces to uniformly assign workspaces to the team's members and assign corresponding roles.

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