Synthetic Tests Troubleshooting¶

Testing Self-built Nodes Management Name or service not known¶

Problem Overview¶

【Self-built Nodes Management】reports Name or service not known.

Error Cause¶

Due to load balancing issues with some cloud providers, the service cannot access its own ingress domain.

Steps¶

1. Open Launcher and Modify Application Configuration¶

Access the Launcher service and click on Modify Application Configuration in the top right corner.

2. Add Parameters¶

Modify the 「Namespace: forethought-core」 - 「core」 by adding the internal_server parameter:


# Cloud testing service

DialingServer:
   ...
   internal_server: http://dialtesting.utils:9538

3. Automatically Restart Related Services After Modifying Configuration¶

Check the box to automatically restart related services after modifying the configuration.

Synthetic Tests Explorer Data Interruption¶

Problem Overview¶

This chapter will introduce how to troubleshoot data interruptions in the Synthetic Tests Explorer.

Flowchart¶

Troubleshooting Approach¶

Step One: Validate Configuration¶

First, check if the configuration file is correct.
Check if the ConfigMap named core under the forethought-core Namespace is correctly configured.


# Cloud testing service
DialingServer:
  # Testing service center address configuration
  use_https: true
  port: 443                                     ## Modify according to actual conditions
  host: 'dflux-dial.guance.com'                 ## Modify according to actual conditions
  timeout: 10

dflux-dial.guance.com is the official testing center; if switching to a private testing center, refer to the ingress configuration.

Check if the ConfigMap named dialtesting-config under the utils Namespace is correctly configured.


global:
    enable_inner_api: false
    stats_on: 256
    listen: ":9538"
    sys_external_id: "ak_R5Fxxxxxxxxx8Go8-wksp_system"

sys_external_id is composed of the uuid + external_id from the aksk table below.

Confirm the data in the aksk table within the MySQL df_dialtesting database.


mysql -u <user_name> -p -h <mysql_address>
use df_dialtesting;
select * from aksk;

id	uuid	accessKey	secretKey	owner	parent_ak	external_id	status	version	createAt	updateAt
1	ak_R5Fxxxxxxxxx8Go8	asjTxxxxxxxxxxxxxXMJ	zeiX99gxxxxxxxxxxxxxxxx2h5	system	-1	wksp_system	OK	0	1,686,218,468	1,686,218,468

Compare with the data in the df_core database's main_config where Keycode is DialingServerSet to ensure consistency.


use df_core;
select * from main_config;

id	keyCode	description	value
6	DialingServerSet	Testing service configuration	"{\"ak\": \"asjTxxxxxxxxxxxxxXMJ\", \"sk\": \"zeiX99gxxxxxxxxxxxxxxxx2h5\", \"dataway\": \"http://deploy-openway.dataflux.cn?token={}\"}"

Compare with the data in the dialServiceAK module of launcher for consistency.

Steps: Log in to the launcher interface ---> Top right button ---> Others

Correspondence table:

Key name in aksk table	Key name in the dialServiceAK module of launcher others configuration
uuid	ak_id
accessKey	ak
secretKey	sk

If inconsistencies are found, make modifications based on the database values.

If you have switched the testing center or made modifications, reactivate the license on the launcher page to rewrite the information.

No need to change the license configuration, just activate it directly.

Confirm the data gateway address matches the example format exactly. token={} does not require modification.

Step Two: Confirm Communication¶

On the Testing Node machine, use the ping command to confirm communication with the testing center and DataWay.

Step Three: Check if Data is Reported¶

Run the following commands on the testing node machine to check if data is reported.

Check if I/O communication is normal


sudo datakit monitor -M IO

## DYNAMIC_DW represents the testing center service; Points(ok/total) being consistent indicates no issues.
┌IO Info───────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────┐
│       Cat│ChanUsage│   Points(ok/total)│                     Bytes(ok/total/gz)                                                                                                                                                          │
│DYNAMIC_DW│      0/1│          626 /626 │         389.392 k/389.392 k(267.603 k)                                                                                                                                                          │
│         M│      0/1│1.7955 M/1.796043 M│560.715703 M/560.880362 M(240.616886 M)                                                                                                                                                          │
│         O│      0/1│  588.045 k/588.2 k│ 516.475667 M/516.613201 M(37.964566 M)

Check if input is normal


sudo datakit monitor -M In
## Feeds and TotalPts of dialtesting being non-zero indicates data upload.
┌Inputs Info(11 inputs)────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────┐
│                Input│Cat│    Feeds│ TotalPts│Filtered│      LastFeed│     AvgCost│Errors                                                                                                                                                 │
│          dialtesting│ L │     626 │     626 │      0 │25 minutes ago│          0s│  0                                                                                                                                                    │
│                  cpu│ M │ 112.71 k│ 112.71 k│      0 │ 6 seconds ago│   237.807?s│  0                                                                                                                                                    │

Step Four: Check Logs¶

Use the following command to view the DataKit logs on the testing node for further problem determination.


tail -f /var/log/datakit/log | grep dial

Synthetic Tests Troubleshooting¶

Testing Self-built Nodes Management Name or service not known¶

Problem Overview¶

Error Cause¶

Steps¶

1. Open Launcher and Modify Application Configuration¶

2. Add Parameters¶

3. Automatically Restart Related Services After Modifying Configuration¶

Synthetic Tests Explorer Data Interruption¶

Problem Overview¶

Flowchart¶

Troubleshooting Approach¶

Step One: Validate Configuration¶

Step Two: Confirm Communication¶

Step Three: Check if Data is Reported¶

Step Four: Check Logs¶

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