Real User Monitoring (RUM)¶

Why Do You Need Real User Monitoring (RUM)?¶

In the cloud-native era, how to enhance user experience has become a new focus for enterprises. Companies not only need comprehensive and real data to ensure the stability and reliability of their systems but also need to quickly monitor user behavior and issues encountered.

Therefore, Guance provides RUM functionality, aiming to fully track each user visit, understand the true needs behind each request, and efficiently optimize product performance.

Where Does the Data Come From?¶

Guance RUM collects user access data from Web, Android, iOS, Mini Programs, and third-party frameworks through automated deployment with RUM Headless. You can view and analyze user access data in real-time, gain insights into user access environments, trace user operation paths, and break down response times. Additionally, you can understand the APM metrics resulting from user operations, achieving end-to-end comprehensive monitoring to improve application performance and user experience.

How to Enable Real User Monitoring (RUM)?¶

To enable the RUM feature, first deploy a public DataKit as an Agent, through which client-side user access data will be reported to the Guance workspace.

For specific DataKit installation and configuration methods, refer to DataKit Installation.

After installing DataKit, enable the RUM Collector, configure the application settings, and start collecting user access data.

Start Configuration¶

Log in to the Guance console, go to Real User Monitoring > Application List > Create Application.

1. Enter the Application Name and Application ID:

   • Application Name: Used to identify the current RUM application.
   • Application ID: The unique identifier for the application within the workspace, corresponding field: app_id. This field supports only English letters, numbers, and underscores, with a maximum length of 48 characters.

2. Select the Application Type, currently supporting Web, Mini Programs, Android, iOS, macOS, React Native.

3. SDK Configuration:

Notes on Custom Application Type Configuration:

• Selecting Custom application type allows you to view the corresponding integration guide on the right.

• In the Analysis Dashboard section, you can customize and select built-in views within the workspace as associated analysis dashboards for this application.

• By default, custom application types have no analysis dashboard and require manual configuration. You can bind multiple built-in views simultaneously.

• After completing the configuration, return to the Application List. You can click to edit or delete the application.

• Further details about the current user access application can be viewed in Analysis Dashboard or Explorer.

What is Session Replay?¶

The core concepts of Guance RUM revolve around user actions and sessions. Based on various access behaviors performed by users in the application, Guance captures user sessions from Web, Mini Programs, Android, iOS, and custom applications.

Leveraging powerful APIs provided by modern browsers, Guance session replay captures user operation data and replays user paths in real-time, effectively reproducing, locating, and solving errors.

Visualize User Access Data¶

Analysis Dashboard¶

Real User Monitoring > Analysis Dashboard covers various analysis scenarios across different endpoints, displaying multiple metrics related to performance, resources, and errors. You can understand the true front-end experience of users through key performance indicators, quickly locate issues with user access to the application, and improve user access performance.

Explorer¶

After integrating the application and completing data collection, in addition to the above analysis dashboard, you can further explore each user session (Session), page performance (View), error (Error), and other related data in Explorer. Through a series of settings, you can comprehensively understand and improve the application's operational status and usage.

Self-built Chain Exception Data Tracing¶

Guance RUM can set up custom tracing tasks to monitor and trace in real-time. Based on comprehensive tracing information, it quickly and accurately locates root causes of anomalies. It ensures that context is fully passed through the chain in different environments, avoiding disconnection due to lost context, thus promptly identifying vulnerabilities, anomalies, and risks. It can also create end-to-end tests via browser plugins without code.

Utilizing Generated Metrics for Data Segmentation¶

Faced with massive volumes of raw data, Guance RUM's generated metrics feature helps Dev & Ops and business teams reduce the complexity of multi-dimensional analysis. It generates new metric data based on existing data within the current workspace, linking it to custom dashboards for regular statistical analysis based on metric dimensions.

Data Storage Policy and Billing Rules¶

Guance provides three data retention options for user access data: 3 days, 7 days, 14 days. You can adjust these settings in Manage > Basic Settings > Change Data Retention Policy according to your needs.

For more data retention policies, refer to Data Retention Policy.

Based on a pay-as-you-go billing model, RUM charges are calculated based on the number of PVs generated by all page views within a day in the current workspace, using a tiered pricing structure.

For more billing rules, refer to Billing Method.