Guance Account Deletion Notice¶
[Special Notice] Deleting your Guance account is an irreversible operation. After account deletion:
- The account will no longer be able to log in to the Guance workspace;
- The association between the account and the workspace will be cleared and cannot be recovered (even if you use the same email or phone number to register and use Guance again);
- Any unclosed tickets submitted by the account will be closed within 7 working days.
The Guance Account Deletion Terms (hereinafter referred to as "these Terms") govern your voluntary deletion of your Guance account (domestic domain: www.guance.com; overseas domain: www.guance.one) and related matters.
Please make sure to read, understand, and agree to all the contents of these Terms before submitting your account deletion request. If you have any questions, please contact Guance customer service.
From the moment you submit your account deletion request, Guance will review your application according to these Terms and relevant prompts. For applications that meet the conditions for Guance account deletion, Guance will initiate the account deletion process, which is irreversible. For applications that do not meet the conditions, Guance will notify you of the review results, and the account deletion process will be automatically terminated. You can reapply for account deletion after meeting the corresponding conditions.
1. Conditions for Account Deletion¶
1.1 The Guance account to be deleted does not have any workspaces, or is not the owner of any workspace.
1.2 The Guance account to be deleted does not have any unpaid taxes or other obligations that should be fulfilled according to laws and regulations.
1.3 The Guance account to be deleted has not violated any laws or agreements with Guance as of the date of the deletion request, or has reached an agreement with Guance on related matters.
2. Account Deletion Process¶
2.1 Self-check by the Customer
Before submitting your account deletion request, please check whether you meet the conditions for account deletion as stipulated in Section 1 of these Terms. Otherwise, your account deletion process may be terminated due to not meeting the conditions.
2.2 Deletion Method
You can log in to the Guance console via a browser and delete your account under [Account Management].
2.3 Account Review
Upon receiving your deletion request, Guance will review your account to verify whether it meets the deletion conditions.
- Review Passed: For applications that meet the conditions for Guance account deletion, Guance will initiate the account deletion process.
Note: Guance only conducts a preliminary and formal review of your account deletion conditions. Guance's determination that you meet the deletion conditions does not mean that Guance substantially recognizes or waives any rights it should enjoy according to law or agreement, nor does it mean that all your account behaviors and related responsibilities before the account deletion are exempted or mitigated, including but not limited to any unpaid fees, pending payments, unpaid taxes, etc. under the account to be deleted.
- Review Not Passed: For applications that do not meet the conditions for Guance account deletion, the account deletion process will be automatically terminated and will not be automatically restored. If you wish to continue with the deletion, you should reapply for account deletion.
2.4 Account Deletion
After the account review is passed, Guance will initiate the account deletion process and delete your data on Guance, except as otherwise agreed in these Terms or required by laws, regulations, or national administrative and judicial authorities.
3. Consequences of Account Deletion¶
3.1 After account deletion, you will no longer be able to use Guance services with this account, including but not limited to:
- Logging in to the Guance website or app with this account;
- Performing other operations that depend on the permissions of this account;
- Retrieving account information or business data under this account;
- Other services of Guance.
3.2 Account deletion does not mean that all your account behaviors and related responsibilities before the account deletion are exempted or mitigated.
3.3 As of the date of account deletion, Guance has provided services according to the contract and effective orders between the parties, and there is no breach of contract.
3.4 Guance will clear your data and will no longer collect, store, or use your personal information and other data, except as otherwise required by applicable laws, regulations, or industry best practices, such as retaining invoice data for tax compliance or retaining transaction information between us and you for compliance with e-commerce laws.
3.5 Once the account is deleted, it cannot be recovered. Please back up all business information and data under the account. Guance will not be responsible for any data or information loss caused by this.
4. Others¶
4.1 These Terms form an integral part of the "Guance Commercial Plan Service Agreement". Matters not covered by these Terms shall be governed by the relevant provisions of the "Guance Commercial Plan Service Agreement".
4.2 If your account deletion causes any loss to Guance, you shall compensate Guance for the loss and indemnify Guance, its directors, employees, agents, partners, and suppliers from any claims by third parties.