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MFA Management

Guance provides mandatory two-factor MFA security authentication, adding an extra layer of security beyond account username and password. After enabling MFA authentication, all workspace members must complete MFA binding and authentication, otherwise they will be unable to enter the workspace.

Bind MFA

  1. In the Guance workspace, navigate to the Account Management > Security Settings page in the lower left corner.
  2. Under MFA Authentication, click the Bind button on the right.
  3. Verify via email. Click to get the verification code and enter it.
  4. Confirm.
  5. Download and install an authenticator app like Google Authenticator or Alibaba Cloud Authenticator on your mobile device. Scan the QR code to get the MFA security code.
  6. Enter the obtained 6-digit dynamic security code and click Confirm.
  7. The page will indicate successful MFA binding. Return to the Account Management page; MFA Authentication will show "Bound".
  8. The binding is now complete.

After Enabling Mandatory MFA Authentication

  • If a workspace member has not bound MFA before logging in, they need to complete identity verification by following these steps:

  • If the current account has already bound MFA, when logging into Guance, a 6-digit dynamic security code must be entered to log in:

Unbind MFA

Method 1

If you no longer need to use MFA authentication, you can unbind MFA for your account.

  1. On the MFA Authentication page, click the Unbind button on the right.
  2. Enter the dynamic code and click Confirm.
  3. After unbinding, the system will show "Not Bound".

Method 2

If you are attempting to log in but do not have access to the device with your MFA authenticator installed and cannot generate the security code, you can contact Guance customer service to request an unbind.

  1. Click Help > Ticket Management in the navigation bar below.
  2. After entering the ticket page, click "Submit Ticket".
  3. Select the ticket type as Unbind MFA.
  4. Fill in the ticket title, description, and email verification code, then submit the ticket.

Guance customer service will process your request as soon as possible after receiving it.

For more details, please refer to Ticket Management.

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