MFA Management¶

Guance provides mandatory two-factor MFA security authentication, adding an extra layer of security protection beyond account usernames and passwords. After enabling MFA authentication, all workspace members must complete MFA binding and verification; otherwise, they will not be able to access the workspace.

Binding MFA¶

In Guance workspace, click Your Account > Account Management > Security Settings under MFA Authentication, and click Bind on the right side.

Binding MFA authentication supports verification via email. Click to get the verification code, enter it, and then click Confirm.

On your mobile device, download and install Google Authenticator or identity verification apps like Alibaba Cloud, scan the QR code, and obtain the MFA security code.

Enter the 6-digit dynamic security code you obtained and click Confirm.

After clicking Confirm, a prompt will indicate that MFA binding was successful, and you will return to the Account Management page. Under MFA Authentication, it will show "Bound".

Logging into MFA-Authenticated Accounts¶

When MFA mandatory authentication is enabled, if a workspace member has not bound MFA before logging in, they need to complete identity verification as follows:

If the current account has already bound MFA, when logging into Guance, you need to enter the 6-digit dynamic security code to log in:

Unbinding MFA¶

Method One¶

If you no longer need MFA authentication, you can unbind MFA for your account. In Guance workspace, click Account > Account Management, under Security Settings for MFA Authentication, click Unbind on the right side, enter the dynamic code, and click Confirm.

After unbinding, you will see that MFA Authentication shows "Not Bound".

Method Two¶

If you do not have the device installed with MFA verification at login time and cannot generate the security code to log in, you can contact Guance customer service to request unbinding. On the login page, click Unbind MFA, select the ticket type as Unbind MFA, fill in the ticket title, description, and email verification code, and submit the ticket.

Guance customer service will process your request as soon as possible.

For more details, refer to Ticket Management.