Status Page¶

Guance provides a Status Page to help users view the service status of different Guance sites in real time, as well as issues that have occurred historically and their resolution records.

Guance will monitor the service status of various sites in real time. If a service issue occurs, it will be handled immediately. If you encounter an anomaly while using Guance, you can check Guance's service status in a timely manner to determine the cause of the anomaly. For example, if you find that logs are not being reported, you can check whether Guance's log service is functioning properly.

Service Sites¶

If you are already logged into Guance, you can view the service status of various Guance sites by clicking Help > Status Page in the bottom left corner.

By clicking the subscription icon, you can monitor the service operation status of the current site. After subscribing successfully, if there is an anomaly in the service operation status, an email notification will be sent to you.

Note: Guance will detect the functionality of each workspace under the site at a frequency of once per minute, summarizing the detection every 5 minutes. Within 5 minutes, if there is one anomaly, it will be judged as an abnormal summary. If there are 6 consecutive anomalies (i.e., 30 minutes), an alert notification email will be triggered. After the first anomaly alert notification, if the first detection of this functionality module (i.e., the summary detection every 5 minutes) returns to normal, it will be judged that the anomaly event has returned to normal.

You can also directly click on the following link to view the service status of various Guance sites.

Service Status¶

Guance supports real-time viewing of the service status of different sites, including normal, abnormal, delayed, and maintenance.

Abnormal/Delay Judgment Logic¶

On the Status Page, you can view the statuses of modules such as events, infrastructure, user access monitoring, application performance monitoring, metrics, logs, synthetic tests, security checks, and CI visualization. The diagram below shows the data processing flow for each functionality module, primarily including data collection, data processing, and data storage.

Guance's Status Page judges the service status during the data processing and data storage processes based on the above data handling process, as shown in the table below:

Viewing Service Status¶

On the Guance service status page, you can:

• Click to switch views and see the service status of all sites;

• Refresh the service status in real time;

• View the current status and the last 24 hours status of events, infrastructure, RUM PV, APM, Metrics, Logs, Synthetic Tests, Security Check, and CI functionality modules;

• Switch to view historical incidents.

Historical Incidents¶

On the historical incidents page, you can:

• View all service failures that occurred monthly;

• Switch to view service statuses.