Status Page¶
Guance provides a Status Page to help users monitor the service status of different sites of Guance in real-time, as well as historical issues and their resolution records.
Guance continuously monitors the service status of each site. If any service issues occur, they will be resolved promptly. If you encounter any anomalies while using Guance, you can check the service status of Guance to determine the cause of the anomaly. For example, if you find that logs cannot be reported, you can check if the logging service of Guance is functioning normally.
Service Sites¶
If you are already logged into Guance, you can view the service status of each site by clicking Help > Status Page in the lower left corner.
Click the subscribe icon to monitor the service status of the current site. Once subscribed, you will receive email notifications if the service status becomes abnormal.
Note
Guance will detect the functional modules of the workspace under the site at a frequency of 1 minute per time, and summarize the detection every 5 minutes. If there is one anomaly within 5 minutes, the summary will be judged as abnormal. If there are 6 consecutive anomalies (i.e., 30 minutes), an alert notification email will be triggered. After the first anomaly alert notification, if the first detection of the functional module (i.e., the 5-minute detection summary) is normal, the anomaly event is judged to have returned to normal.
You can also directly click the following links to view the service status of each site of Guance.
| Site | Login URL | Operator |
|---|---|---|
| China 1 (Hangzhou) | https://auth.guance.com/ | Alibaba Cloud (Hangzhou, China) |
| China 2 (Ningxia) | https://aws-auth.guance.com/ | AWS (Ningxia, China) |
| China 4 (Guangzhou) | https://cn4-auth.guance.com/ | Huawei Cloud (Guangzhou, China) |
| China 6 (Hong Kong) | https://cn6-auth.guance.com/ | Alibaba Cloud (International) |
| Americas 1 (Oregon) | https://us1-auth.guance.com/ | AWS (Oregon, USA) |
| Asia Pacific 1 (Singapore) | https://ap1-auth.guance.com/ | AWS (Singapore) |
| Europe 1 (Frankfurt) | https://eu1-auth.guance.com/ | AWS (Frankfurt) |
| Indonesia 1 (Jakarta) | https://id1-auth.guance.com/ | Tencent Cloud (Jakarta) |
| Africa 1 (South Africa) | https://za1-auth.guance.com/ | Huawei Cloud (South Africa) |
| Middle East 1 (UAE) | https://me1-auth.guance.com/ | AWS (UAE) |
Service Status¶
Guance supports real-time monitoring of the service status of different sites, including normal, abnormal, delayed, and maintenance.
| Service Status | Description |
|---|---|
| Normal | Indicates that the service of the current site is working normally, with no data loss. |
| Abnormal | Indicates that the service of the current site is abnormal, with possible data loss. |
| Delayed | Indicates that the service of the current site is delayed, with data loss and delayed data query. |
| Maintenance | Indicates that Guance technicians are performing maintenance on the current site. |
Abnormal/Delayed Judgment Logic¶
In the Status Page, you can view the status of functional modules such as events, infrastructure, RUM, APM, Metrics, Logs, Synthetic Tests, and CI visualization. The following diagram illustrates the data processing process of each functional module, mainly including data collection, data processing, and data storage.
The Status Page of Guance is based on the above data processing process, and the service status is judged during the data processing and data storage processes, as shown in the following table:
| Judgment Item | Judgment Condition | Service Status | Example Description |
|---|---|---|---|
| Data Push Failure Rate | Greater than 90% | Abnormal | Collecting log data, the failure rate of pushing data from Kodo to the message queue is greater than 90%, at this time the status of the logging service is abnormal. |
| Data Storage Failure Rate | Greater than 90% | Abnormal | Collecting log data, the failure rate of writing data from Kodo-x to the database is greater than 90%, at this time the status of the logging service is abnormal. |
| Message Subscription Delay P99 | Greater than 5 minutes | Delayed | Collecting APM data, the P99 delay of data sent from the message queue to Kodo-x exceeds 5 minutes, at this time the status of the APM service is delayed. |
View Service Status¶
On the Guance service status page, you can:
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Click to switch and view the service status of all sites;
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Refresh the service status in real-time;
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View the current status and the status of the last 24 hours of functional modules such as events, infrastructure, RUM, APM, Metrics, Logs, Synthetic Tests, and CI visualization;
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Switch to view historical incidents.
Historical Incidents¶
On the historical incidents page, you can:
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View all service failures that occurred each month;
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Switch to view service status.
