Incident¶
Incident is one of the important features of fault management. Unlike Events, Incident can automatically send alert notifications for abnormal events by obtaining abnormal log data within the current workspace. Additionally, it supports any member in the workspace to define detected anomalies as Issues. Through manual creation and member collaboration, teams can promptly locate and effectively resolve ongoing abnormal problems.
These Issues are then managed uniformly through Channels, including viewing the scope of Issues, subscribed members, replies, and other information. To improve the efficiency of problem resolution, the Incident feature further sets up Calendars and Notification Strategies. Through calendar settings, you can precisely control the sending time and recipients of Issue notifications, ensuring that notifications are more timely and targeted, thereby enabling a rapid response to problems.
At the same time, notification strategies work closely with channels, linking downward with calendars to ensure the timeliness and accuracy of notifications; and reaching upward to channels, making the management and notification process of Issues more collaborative and efficient. This closed-loop mechanism helps ensure that all relevant team members receive necessary information in a timely manner to quickly resolve problems.
Furthermore, the system currently provides system views for metric data related to Incidents. Combined with the Time Widget, visual analysis is conducted from dimensions such as the total number of Issues, their status, processing duration, and source distribution.