Incident¶
Incident Upgrade to Incident Center Notice
The "Incident" feature supports upgrading to the new Incident Center, providing more comprehensive incident management capabilities. After the upgrade is completed, all related feature entries and permission models will be updated synchronously, and it cannot be reverted to the original version.
1. Feature and Entry Adjustments
- The original "Incident" entry will be updated to "Incident Center", featuring a new interface and management process.
- Remove the "Issue auto-discovery" feature entry from the original APM/RUM/Incident.
- Cancel the manual Issue creation function.
2. Configuration Rule Updates
- The original "Channel" configuration is adjusted to "Matching Labels".
- Existing "Channel" configurations will no longer be effective; they need to be reset according to "Matching Labels".
- If the configuration is not adjusted, the system will default to delivering based on all rules (equivalent to no label filtering).
3. Upgrade Impact Notice
- The Incident Center is newly built and does not inherit historical data from the original Incident.
- Please reset the delivery rules according to "Matching Labels" promptly.
- Administrators need to reassign team permissions according to the new permission model.
Incident is one of the important functions of fault management. Unlike Events, Incident can automatically send alert notifications for abnormal events by obtaining abnormal log data within the current workspace. Furthermore, it supports any member in the workspace to define detected abnormal phenomena as Issues. Through manual creation and member collaboration, the team can promptly locate and effectively resolve ongoing abnormal problems.
These Issues are then managed uniformly through Channels, including viewing the scope of the Issue, subscribed members, replies, and other information. To improve the efficiency of problem resolution, the Incident function further sets up Calendars and Notification Strategies. Through calendar settings, you can precisely control the sending time and recipients of Issue notifications, ensuring that notifications are more timely and targeted, thereby enabling a rapid response to problems.
Simultaneously, notification strategies work closely with channels, linking downwards with calendars to ensure the timeliness and accuracy of notifications; upwards, they reach channels, making the management and notification process of Issues more collaborative and efficient. This closed-loop mechanism helps ensure that all relevant team members receive necessary information promptly to quickly resolve problems.
Additionally, the system currently provides system views of metrics data related to Incident. Combined with the Time Widget, visual analysis is conducted from dimensions such as the total number of Issues, their status, processing duration, and source distribution.