Support Center¶

Users can submit and manage tickets in the support center, and Guance technology expert team will contact users to solve problems in time after receiving the tickets.

Ticket List¶

In the Ticket List of Support Center, you can view all submitted tickets, including status, type and time of tickets, and filter corresponding tickets by selecting date and title keywords.

Submit Tickets¶

I. In the Support Center of the Guance Billing Center, click Submit.

II. Enter Ticket Type and enter the following information.

III. After a ticket is submitted, you can view all submitted tickets in the Ticket List.

IV. Click View on the right side of the ticket to view the reply information of the technical support expert to the ticket.