Notification Strategies¶

Based on the already created Issues and the current workspace schedule, you can perform unified management in Incident > Configuration Management > Notification Strategies to further allocate notifications for the content scope of Issue notifications and associated schedules.

Create¶

1. Enter the strategy name.

2. Select the notification scope: mainly includes the following four types:

   • Creation and modification of Issues

   • Issue escalation

   • Creation, modification, and deletion of Issue replies

   • Daily summary

3. Configure the corresponding schedule: select the schedule within the current workspace to send notifications externally in conjunction with the schedule. You can also directly Create a new schedule as needed.

Issue Escalation¶

To ensure that Issues are promptly notified to the responsible person, configure Issue escalation to avoid situations where an Issue has no responsible person or is not resolved in a timely manner.

• If no Issue assignee is specified within the specified number of minutes, you can set the number of times the system sends notification reminders.

• For Issues in the open status:

  • If their duration exceeds the set specific number of minutes, you can set the number of times the system sends notification reminders.
  • If the Issue does not transition to another status (such as pending, resolved, or closed, etc.) within the set number of minutes, you can set the number of times the system sends notification reminders.

• Event storm: After checking this option, you can set the system to send "repeated" or "one-time" notification reminders when the number of events associated with the Issue accumulates beyond a specific threshold.

Manage Rules¶

In the strategy list, you can perform the following operations:

• Hover over the associated schedule and associated channel of a strategy to directly view the associated configuration; click to view details.
• Click the edit button to modify the configuration of that strategy.
• Click the delete button to delete the strategy.

Check Events¶

When receiving Issue notifications, you may sometimes encounter situations where notifications are not sent normally or have doubts about the notification strategy. In such cases, you can view the Check Events event data of the current notification strategy to determine the relevant movements of this strategy.

Click the Check Events button to jump to the audit page, which directly displays the operation audit of the current notification strategy. The time defaults to the last 1 day, and you can change the time range for viewing as needed.

Execution Logs¶

Click the Execution Logs button to view all execution data of the current strategy.

In the expanded execution log details page, the system intuitively displays log data based on log time, Issue title, notification scope, and notification target.

In the list, you can manage it through the following operations:

• You can search and locate by entering the notification scope, associated channel, or notification target in the search bar.

• Click to expand the details.

  Note

  Since the daily summary involves multiple Issues, the Issue title is displayed as -.