Notification Strategies¶

Based on the already created Issues and the current workspace Schedule, centralized management can be performed in Incident > Configuration Management > Notification Strategies, further managing the content scope of Issue notifications and associating schedules.

Start Creating¶

1. Enter the strategy name;

2. Select notification scope: mainly includes the following four:

   • Creation and modification of Issues

   • Issue upgrade

   • Creation, modification, and deletion of replies to Issues

   • Daily summary

3. Configure corresponding schedules: select a schedule within the current workspace to send notifications. You can also directly Create a new schedule as needed.

Issue Upgrade¶

To ensure that Issues are promptly notified to relevant responsible parties, configure Issue upgrades to avoid situations where no one is responsible for the Issue or it isn't resolved in time.

• If no Issue responsible person is specified within the designated number of minutes, you can set the number of times the system sends reminder notifications;

• For Issues in the open state:

  • If its duration exceeds the set specific number of minutes, you can set the number of times the system sends reminder notifications;
  • If the Issue does not transition to another status (e.g., pending, resolved, or closed) within the set number of minutes, you can set the number of times the system sends reminder notifications.

Manage Rules List¶

In the rules list, you can perform the following operations:

• Hover over the associated schedule and channels of a rule to directly view the associated configurations; click to see more details;
• Click the edit button to modify the configuration of this rule;
• Click the delete button to remove the rule.

Operation Audit¶

When receiving Issue notifications, sometimes you may encounter issues where notifications are not sent properly or there are questions about the notification strategy. In such cases, you can check the Operation Audit event data of the current notification strategy to determine the relevant activities of this rule.

Click the operation audit button to redirect to the audit page, which will directly display the operation audit of the current notification strategy. By default, the time range selected is the last 1 day, but you can change the time range as needed.

Execution Logs¶

Click the execution logs button to view all execution data for the current strategy.

In the expanded execution log detail page, the system intuitively displays log data based on log time, Issue title, notification scope, and notification targets. In the list:

In the list, you can manage via the following operations:

• You can search for notification scope, associated channels, and notification targets in the search bar for positioning;

• Click to expand the details.

  Note

  Since the daily summary involves multiple Issues, the Issue title is displayed as -.