Workspace Management¶

In the Guance Billing Center, one account can be linked to multiple Guance workspaces. In Manage Workspaces, you can view all workspaces linked under the account and modify the billing method for the linked workspaces, including four types of billing methods: Guance Billing Center account, AWS account, Alibaba Cloud account, and Huawei Cloud account.

Note: The billing method for a workspace can only be changed once a month.

Changing Billing Method¶

In Guance Billing Center Manage Workspaces, click Change Billing Method on the right side to change the billing method for the current workspace. This supports four billing methods: Guance Billing Center account, AWS account, Alibaba Cloud account, and Huawei Cloud account.

Guance Billing Center Account Billing¶

The Guance Billing Center account is an independent account specifically used by Guance Billing Center to manage charges related to using Guance products. One billing center account can be associated with multiple workspace billings.

For more details, refer to Guance Billing Center Account Billing.

Cloud Account Billing¶

Cloud account billing includes AWS account billing, Alibaba Cloud account billing, and Huawei Cloud account billing.

Arbitrary Selection of Billing Method¶

By default, workspaces registered and logged in via the Alibaba Cloud site can only choose between the Guance Billing Center account and Alibaba Cloud account billing methods. Workspaces registered and logged in via the AWS site can only choose between the Guance Billing Center account and AWS account billing methods.

For more site selection options, refer to the document Site Description.

If you need to arbitrarily change the billing method, you need to enable Arbitrary Selection of Billing Method. Once enabled, all Guance user workspaces can arbitrarily choose from the Guance Billing Center account, Alibaba Cloud account, AWS account, and Huawei Cloud account billing methods.

Note: Enabling Arbitrary Selection of Billing Method requires contacting your Guance customer manager to make changes in the Guance billing platform member management.

Workspace Locking¶

Locking¶

Guance Commercial Plan workspaces are billed through binding a Guance Billing Center account or cloud account.

If there are situations such as account arrears or abnormal cloud market subscriptions, it will trigger the action to lock the workspace. Guance provides a 14-day grace period countdown. After 14 days, the workspace will be fully locked, and new data will stop being reported.

• Within the 14-day countdown, you can continue to view and analyze historical data and can unlock the locked state to continue using Guance;

• After the 14-day countdown ends, a workspace lock notification will be displayed, and at this point, the workspace data will be cleared with one click. If you still need to use Guance products, you can choose to switch workspaces or directly click below to create a new workspace.

Unlocking¶

As mentioned above, on the workspace lock notification page, click Unlock Immediately to redirect to the Guance Billing Center's Workspace Management page without logging in. You can change the billing method for the current workspace, or click the Guance Billing Center in the top-left corner to enter the homepage and recharge your account.

For more recharge methods, refer to the document Account Wallet.

Dissolution¶

Within the 14-day grace period countdown, you can manually delete the workspace by clicking Dissolve on the workspace lock notification page. Once deleted, the workspace cannot be restored; please proceed with caution.