Manage Issues¶

After creating an Issue, to present the specific information of the Issue more intuitively, Incident further manages all Issues generated within the current workspace through Channels.

Based on channels, you can customize the subscription to the range of Issues you want to focus on, view subscribed members or notification targets, use time widgets, or collaborate with members by replying to Issues. This article will introduce how to manage Issues and related operations and configurations at the channel level.

Channel List¶

Go to Incident > Channels, each workspace has a default All channel, which displays all Issues. You can also create custom channels.

Create Channel¶

Go to Incident, click Add Channel at the bottom of the channel list on the left side of the current page, enter the channel name, and the channel will be added.

You can also create a channel in the following paths:

• When replying to an Issue, enter # in the reply content, and you can select Add in the pop-up window to create a new channel;

• In the new Issue entry > Monitoring > Event Notification > Channel, click the channel drop-down box to create a new channel as needed.

Channel List¶

• For all created channels, hover on the right side of the channel to choose whether to pin the channel.

• Click multiple selections to display Issues from multiple channels in bulk.

• Select "Only My Responsibility" to view and manage all incidents under the current workspace that you are responsible for.

To manage the incidents you are responsible for in a unified manner, go to Personal Center > Incident Management to view.

Channel Management¶

After creating a channel, you can configure subscriptions, notification targets, filters, and searches on the right side of the channel list. All Issues under the current channel will be listed, and clicking on an Issue will open its details page.

Basic Information¶

You can view or modify the name of the current channel, and add a description to the current channel to describe the background of the channel creation and the scope of exception handling.

Upgrade Channel Notification¶

Click the icon in the upper left corner of the Issue list, or click Settings to expand the display page.

• You can directly select Notification Strategy;

• Select notification targets; click the drop-down box to select a notification target to receive updates on Issues in the current channel;

• Upgrade configuration: Set to send upgrade notifications to the corresponding notification targets if a new Issue exceeds a certain number of minutes without a designated responsible person.

Subscribe to Channel¶

Click the icon in the upper left corner of the Issue list, and you can choose the subscription function as needed.

• Responsible: After subscribing, you will receive notifications for new Issues, replies to existing Issues, and daily Issue summary notifications;

• Participate: After subscribing, you will receive notifications for new Issues;

• Follow: After subscribing, you will receive daily Issue summary notifications at 9:00 AM;

• None: Unsubscribe.

Time Range Filter¶

By default, all Issues are automatically listed, and you can add a time range for further filtering.

After selecting a date range, all audit events within the selected time range will be listed. The default start time is 00:00:00, and the default end time is 23:59:59.

• After selecting the time range, click Select Time to customize the time range;
• Click Clear to clear the time filter conditions.

Filter & Search¶

In the filter and search bar at the upper left corner of the Issue list, enter the corresponding filter & search conditions to accurately locate your target Issue.

• Filter conditions: Source, Level, Status, Creator, Updater

• Search conditions: Issue title, Issue description

For more search methods, refer to Search Instructions.

Issue Correlation Analysis¶

If the current Issue is already associated with certain events, the Icon will be displayed along with the corresponding number. Click to jump to the event explorer to list the related event count statistics: including all associated events (whether triggered by the incident or added later in the comments).

Issue Details Page¶

Click on an Issue in the channel to open its details page, where you can view the status, level, source, description, attachments, associated events, and reply information of the Issue;

You can also change the information on the details page here, refer to Permission List.

Reply to Issue¶

The existence of reply records for an Issue generally stems from two situations.

Modify/Delete Reply¶

Click the edit and delete buttons on the right side of the reply to edit or delete the reply.