Incident¶

Incident is one of the key functions for incident management. Unlike Events, incidents can automatically send alert notifications of incident events by collecting abnormal log data within the current workspace. Additionally, it supports any member in the workspace to define detected anomalies as Issues. Through manual creation and team collaboration, teams can promptly locate and effectively resolve ongoing issues.

These Issues are then managed uniformly through Channels, including viewing the scope of the Issue, subscribed members, replies, and more. To improve problem-solving efficiency, the incident tracking function further sets up Schedules and Notification Strategies. By configuring schedules, you can precisely control the sending time and recipients of issue notifications, ensuring timely and targeted alerts to respond to problems quickly.

At the same time, notification strategies work closely with channels, integrating downward with schedules to ensure timeliness and accuracy of notifications, and reaching upward to channels, making the management and notification process of Issues more collaborative and efficient. This closed-loop mechanism helps ensure all relevant team members receive necessary information promptly and resolve issues rapidly.

Additionally, the system currently provides a system view of metrics related to incident tracking. Combined with the time widget, you can visually analyze from dimensions such as total number of Issues, status, handling duration, source distribution, etc.