FAQ¶

Coupon distribution method

Direct distribution: Coupons will be directly distributed to your Billing Center account, and you can log in to Billing Center > Account Overview > Coupon Balance to check.

Scope of coupon usage

Coupons are only applicable to the Guance Commercial Plan.

Can invoices be issued for amounts paid with coupons?

Amounts paid with coupons cannot be invoiced.

Can coupons be returned or exchanged after use?

Coupons cannot be returned or exchanged once they have been used.