Level Definition¶
The system provides 4 default level options for Incident Issue: P0, P1, P2, and Unknown.
| Field | Description |
|---|---|
| P0 | Default level configuration. Critical business functions are unavailable and affect a large number of users. |
| P1 | Default level configuration. Critical business functions are unavailable but affect a limited number of users, e.g., only internal users. |
| P2 | Default level configuration. Non-critical business functions are unavailable. Persistent failure will significantly impact user experience. |
| Unknown | Default level configuration. Business impact is unknown. |
In addition to the default levels, you can configure custom levels (up to 10 levels can be added) to meet various needs.
Click Add Level, select a level color block, enter the level name and its description, and then it will be created successfully.
For levels, you can perform the following operations:
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Edit: Click the edit button to modify the color, name, and description of the current custom level.
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Delete: Click to delete the current level.
Enable/Disable Default Configuration¶
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Enable: If the default configuration is enabled and there are new custom levels in the current workspace, you can choose between default and custom levels when creating or modifying an Incident.
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Disable: If the default configuration is disabled, you can only select custom level configurations when creating/modifying an Incident.
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Three points need to be noted when disabling this option:
- Custom levels must already exist to ensure there are levels to choose from when creating/modifying an Issue;
- In cases where an exception event is generated by a monitor, intelligent inspection, or Issue auto-discovery and an Issue Incident is created synchronously, the Issue level will be set to empty;
- If there are still Issues in the workspace using default levels, their levels will be set to empty.
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Impact of Platform-Level Level Configuration¶
- The system supports managing Incident level configurations at the platform level. After enabling global configuration, the Incident level configuration at this workspace level will no longer apply;
- After global levels are enabled, if other level configurations are applied in monitors, intelligent inspections, Issue auto-discovery, etc., within the workspace, the level of newly created Issues will be set to empty.