Definition of Levels¶
The system has configured 4 default level options for Incident Issues: P0, P1, P2, and Unknown.
| Field | Description |
|---|---|
| P0 | Default level configuration where critical business functionalities are unavailable and significantly impact a large number of users. |
| P1 | Default level configuration where critical business functionalities are unavailable but with limited user impact, such as affecting only internal users. |
| P2 | Default level configuration where peripheral business functionalities are unavailable, and prolonged failures will broadly affect user experience. |
| Unknown | Default level configuration where the business impact is unknown. |
In addition to the default levels, you can configure custom levels to meet your various needs.
Click Add Level, select the level color block, enter the level name and its description, and the creation will be successful.
Regarding levels, you can perform the following operations:
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Edit: Click the edit button to modify the color, name, and description of the current custom level.
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Delete: Click to delete the current level.
Note
You can add up to 10 levels.
Enable/Disable Default Configuration¶
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Enable: If the default configuration is enabled and there are newly added custom levels within the current workspace, you can choose between default and custom levels when creating or modifying an Incident.
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Disable: If the default configuration is disabled, you can only select custom level configurations when creating/modifying an Incident.
Three points to note when disabling this option:
- There must already be custom levels to ensure that there are selectable levels when creating/modifying an Issue.
- In cases where monitors, intelligent monitoring, and automatic Issue discovery generate anomaly events and synchronize to create Incident Issues, the Issue level will be left blank.
- If there are still Issues in the workspace using the default level, their levels will also be left blank.
Impact of Platform-Level Level Configuration¶
- The system supports managing Incident level configurations at the platform level. After enabling global configuration, the Incident level configuration at the workspace level will no longer apply.
- After enabling the global level, if other level configurations are applied in rules such as monitors, intelligent monitoring, and automatic Issue discovery within the workspace, the levels of newly created Issues will be handled as blank.