Analysis Dashboard¶
In Scenarios > System Views, you can search and locate Incident analysis dashboards for cloning and creation.
The view includes the following metrics:
Field |
Description |
|---|---|
| Total Issues | Counts the number of Issues within the specified time range. |
| Open Issues | Counts the number of Issues with status "open" within the specified time range. |
| Pending Issues | Counts the number of Issues with status "pending" within the specified time range. |
| Resolved Issues | Counts the number of Issues with status "resolved" within the specified time range. |
| Average Issue Resolution Time | Calculates the average resolution time for resolved Issues within the specified time range. |
| Maximum Issue Resolution Time | Identifies the maximum resolution time among resolved Issues within the specified time range. |
| Issue Severity Distribution | Lists the number of Issues within the specified time range, categorized by severity level. |
| Issue Source Distribution | Lists the number of Issues within the specified time range, categorized by source. |
| Top 10 Assignees by Issue Count | Lists the top 10 assignees based on the total number of Issues handled (all statuses included). |
| Top 10 Assignees by Issue Resolution Time | For all resolved Issues (status: resolved), groups by assignee and calculates the average resolution time, returning the top 10 results. |
| Assignee Distribution for Unresolved Issues | Groups all unresolved Issues (status: open OR pending) by assignee and counts the number per assignee. |
| Unresolved Issues List | Lists all unresolved Issues (status: open OR pending) in the current workspace. Displayed fields: title, severity, status, assignee. |
