Incident Center¶
The Incident Center provides comprehensive incident management capabilities, covering the end-to-end handling process from alert triggering to resolution and review.
When monitors configured in Guance detect system anomalies such as abnormal metrics, log errors, or application performance degradation, they automatically generate incident events and consolidate repeated alerts for the same issue into a single record.
Once an incident occurs, the system notifies the currently responsible personnel according to preset on-call rules. If the incident is not handled in a timely manner, it will automatically notify more or higher-level members or teams according to the escalation policy.
During the handling phase, responders can access complete contextual information through the incident details page: the system automatically associates and displays full-link data related to the incident, including performance metrics, error logs, traces, infrastructure topology, and provides a visual analysis of the impact scope for the last 2 hours. Throughout the handling process, the incident status can transition according to the standard workflow (open → working → resloved → closed). All status changes, handovers between responders, team discussions, and operation records are fully preserved, forming an auditable handling timeline.
Through the Incident Center, teams can establish a standardized incident handling process, ensuring that each issue has a clear owner and transparent handling progress. Meanwhile, the accumulated handling data can be used for subsequent analysis and improvement.