MOBILE¶

Guance App can help you view event data, log data, scene views, etc., from Guance on mobile devices anytime and anywhere.

Installation¶

Within Guance workspace, you can download the app via "Integration" - "Mobile", or by scanning the QR code below.

Or you can also directly click the following links to download.

Existing Guance Free Plan / Commercial Plan users can log in to Guance App by using their registered account credentials or phone verification codes, selecting the site corresponding to the account. If you do not have a Guance account yet, you can go to the Guance official website Apply Now and choose to register for an appropriate site account.

Account Management¶

After logging into Guance App, you can switch workspaces, enable message notifications, configure dashboard shortcuts, clear cache, view service agreements, privacy policies, and the current mobile version under the "Me" menu. To switch accounts, you can first log out of the current user.

Switch Workspace¶

The Guance App supports viewing data content from all workspaces under the account. By switching workspaces, you can view logs, events, scenes & views within different workspaces.

After logging into Guance App, you need to select a default workspace to view the corresponding data; during use, if you need to switch to another workspace, you can change the workspace via "Me" - "Switch Workspace".

If you currently do not have a workspace, you can go to the Guance web version Create a New Workspace, or be invited by other space administrators to become a new member of another space.

Notifications¶

The Guance App provides mobile intelligent push services based on alert notifications from the Guance console, helping you quickly integrate notifications into your alert events for efficient, precise, and real-time information delivery. You can enable or disable alert notification pushes via "Me" - "Notification Toggle".

Configure Dashboard Shortcuts¶

The Guance App allows you to configure dashboard shortcuts to quickly view key dashboard data. You can configure the dashboards you want to access quickly via "Me" - "Configure Dashboard Shortcuts".

Clear Cache¶

Cache files in the Guance App include temporary application-generated files that may cause the app to run slowly. You can clear file caches via "Me" - "Clear Cache".

Common Components¶

The Guance App supports searching and filtering data. You can choose different time ranges to quickly locate data, promptly discover, investigate, and resolve issues. You can also share the data you are currently viewing or use macOS's AirDrop to synchronize data between mobile and computer.

The Guance App allows setting the time range for scene views, logs, and event data display through the time component. You can quickly select preset time ranges or customize the time range by choosing start and end times.

The Guance App allows you to quickly locate and query related text data in scene views, logs, and event viewers using search and filters. It supports keyword searches and key:value field filters. For more details on field filtering, refer to the documentation Search Instructions.

The Guance App provides sharing features for event details, log details, dashboards, notes, and viewers. Clicking the "Share" button in the upper-right corner allows you to share links with others for viewing.

Note: Viewing shared links requires that you also have permission to the workspace containing the shared content.

Scenario One: Sharing to PC

In this scenario, clicking the received share link will allow you to log in and view the corresponding data on a PC.

Scenario Two: Sharing to Android or iOS Mobile Devices with Guance App Installed

In this scenario, clicking the received share link will open the corresponding data.

Link¶

If the Guance App is installed on your iOS or Android device, opening any web link from Guance will redirect you to the corresponding content page within the Guance App, including DingTalk, Lark, and email alert notifications.

Currently only supports events, scene details, and log pages

Handoff¶

The Guance App supports handoff functionality to synchronize data between mobile and computer, allowing you to quickly switch devices when necessary to handle issues.

Note: Using handoff requires macOS on the computer and iOS on the mobile device, with handoff enabled on each device and logged into iCloud with the same Apple ID. For more settings, refer to the documentation How to Use Handoff.

Scenario One: Viewing Guance Events on Mobile, Prompting Synchronized View on Computer

In this scenario, when you view events on mobile, a prompt will appear in your computer browser to open the corresponding event content. See the following diagram.

Scenario Two: Viewing Guance Events on Computer, Prompting Synchronized View on Mobile

In this scenario, when you view events on the computer, a Guance view prompt will appear at the bottom of your mobile device. Clicking it will open the relevant event content on mobile. See the following diagram.

Guance supports widget functionality, allowing you to add Guance mobile widgets to your home screen and quickly view related Guance data via the widget display.

Note: When using the widget function, if you are using an iOS system, you need to upgrade to iOS 14 or higher.

You can follow the steps shown in the diagram below to add Guance widgets:

Download and install Guance, then log in to the workspace you wish to view.
In the widget search, input Guance to search.
Open Guance and click "Add Widget".
After adding, you can view Guance data information in real time on the mobile desktop.

Scenarios¶

The Scenario module allows users to view all accessible dashboards, notes, and explorers within their workspace.

Dashboards¶

Dashboards, or data insight scenarios, support adding various visualization charts for data presentation, helping users track, analyze, and display key performance indicators intuitively while monitoring overall operations. Switching the explorer to "Dashboard," you can view all dashboards satisfying different business scenarios within the current space.

Guance supports you in switching via the dropdown menu among "All Dashboards," "My Favorites," "Imported Projects," "My Creations," and "Frequently Browsed" to quickly filter and find corresponding dashboards. Dashboards sync with the web version content; for more details, refer to Dashboards.

Dashboard Icon Legend

Search: Perform quick searches using keywords or fields.
Filter: Quickly switch views using scene dashboard variables.
Share: Share the current dashboard with others for viewing.
Dropdown Switch: In the dashboard view, click the dropdown to switch between different charts.

Notes¶

Notes support inserting real-time visualizations and textual document explanations, combining charts and documents for data analysis and summary reports, assisting in problem tracing, positioning, and resolution. Switching the explorer to "Note," you can view all notes within the current space that you have viewing permissions for.

Guance supports you in switching via the dropdown menu among "All Notes," "My Favorites," and "My Creations" to quickly filter and find corresponding notes. Notes sync with the web version content; for more details, refer to Notes.

Note Icon Legend

Search: Perform quick searches using keywords or fields.
Share: Share the current note with others for viewing.

Explorers¶

Explorers, or custom log explorers, support viewing various customized log viewing needs within the space. Switching to "Explorer," you can view all explorers within the current space that you have viewing permissions for.

Guance supports you in switching via the dropdown menu among "All Explorers," "My Favorites," "Imported Projects," "My Creations," and "Frequently Browsed" to quickly filter and find corresponding explorers. Explorers sync with the web version content; for more details, refer to Explorers.

Explorer Icon Legend

Search: Perform quick searches using keywords or fields.
Filter: Quickly filter data statuses via the explorer.
Share: Share the current explorer with others for viewing.

Log Data¶

In "Logs," you can synchronously view Guance console log data. By selecting different log sources, you can query and analyze log data within the workspace. The Guance mobile app defaults to displaying log data from the last 15 minutes. To view more log data, you can select a time range to search and view related data. For more details, refer to Log Explorer.

Log Icon Legend

Search: Perform quick searches using keywords or fields.
Filter: Quickly filter log statuses.
Share: Share the current log with others for viewing.

Events¶

The Guance mobile app keeps you connected to the Guance console anytime and anywhere. Through "All Events," you can view, search, and filter all unrecovered events, critical events, important events, warning event contents triggered by monitors; through "My Events," you can view events notified to you via email, DingTalk bots, WeCom bots, Webhooks, etc., that remain unrecovered. After receiving notifications for alerts, the Guance mobile app will send you timely notifications to ensure you can respond and resolve related issues quickly. For more details, refer to Events.

Note: The Guance mobile app provides only 1000 time data entries in "All Events" / "My Events." To view more time data, please visit the web version for further viewing.

Event Icon Legend

Collapse: Fold/unfold window functions for unrecovered events.
All Events/Unrecovered Events: Switch between viewing all events and unrecovered events.
Filter: Quickly filter events by status.
Search: Perform quick searches using keywords or fields.
Share: Share the current event with others for viewing.

MOBILE¶

Installation¶