Registration and Plans¶

How can Alibaba Cloud users activate Guance?¶

Alibaba Cloud users can select the "China Region 1 (Hangzhou)" site to register for Guance, or you can also activate Guance by purchasing Guance from the Alibaba Cloud marketplace.

If you want to use Alibaba Cloud SLS Log Service to store data in Guance, you can activate Guance by purchasing the Guance Exclusive Plan from the Alibaba Cloud marketplace.

How can AWS users activate Guance?¶

AWS users can select the "China Region 2 (Ningxia)" or "Overseas Region 1 (Oregon)" sites to register for Guance. After registration, you can settle with an AWS China account.

How can Huawei Cloud users activate Guance?¶

Huawei Cloud users can select the "China Region 4 (Guangzhou)" site to register for Guance. After registration, you can settle with a Huawei Cloud account.

What should I do if the activation process of Guance is interrupted?¶

If you have registered a Guance account but have not yet created a workspace, you can log in with your registered account. After logging in, you will be prompted with the following page where you can choose the appropriate method to create a workspace according to your needs.

What are the differences between the Commercial Plan and Exclusive Plan of Guance? Can they be switched?¶

They cannot be switched. The Guance Commercial Plan uses the default ES storage method, while the Guance Exclusive Plan uses the SLS storage method.

For more details, refer to Data Storage Methods.

Note: Only by purchasing the Guance Exclusive Plan from the Alibaba Cloud marketplace can you activate SLS storage. Workspaces that have already been activated with the default storage method do not support switching to SLS storage.

For more details, refer to Purchasing the Guance Exclusive Plan from the Alibaba Cloud marketplace.

Why might a workspace be locked?¶

If you choose to settle with an Alibaba Cloud account, once it is released, expired, or deleted, the associated billing workspaces will be automatically locked. Guance will notify you via email; the same applies to AWS and Huawei Cloud accounts.

How can a locked workspace be restored?¶

After a workspace is locked, please contact your customer manager. All subsequent unlocking operations will be handled by Guance.

If the above common issues cannot be resolved, how can I get online support?¶

Guance provides online ticket support.