Registration and Plans¶

How can Alibaba Cloud users activate Guance?¶

Alibaba Cloud users can activate Guance by selecting the "CN1 (Hangzhou)" site to register for Guance. Alternatively, you can also activate Guance by purchasing Guance products in the Alibaba Cloud Marketplace. If you wish to use Alibaba Cloud's SLS logging service to store data in Guance, you can do so by purchasing the exclusive Guance plan product in the Alibaba Cloud Marketplace.

How can AWS users activate Guance?¶

AWS users can activate Guance by selecting the "CN2 (Ningxia)" or "Overseas Region 1 (Oregon)" sites to register for Guance. After registration, you can settle your account using your AWS China account as described here.

How can Huawei Cloud users activate Guance?¶

Huawei Cloud users can activate Guance by selecting the "CN4 (Guangzhou)" site to register for Guance. After registration, you can settle your account using your Huawei Cloud account as described here.

What if the process of activating Guance is interrupted?¶

If you have registered a Guance account but have not yet created a workspace, you can log in with your registered account. After logging in, you will be prompted with the following page, where you can choose to create a workspace according to your needs.

What is the difference between the Commercial Plan of Guance and the Exclusive Plan? Can they be switched?¶

They cannot be switched. The commercial plan of Guance uses the default ES storage method, while the exclusive plan uses the SLS storage method.

For more details, see Data Storage Options.

Note: Only the exclusive plan with SLS storage can be activated by purchasing through the Alibaba Cloud Marketplace. Workspaces that have already activated the default storage do not support switching to SLS storage.

For more details, see Purchasing the Exclusive Plan of Guance in the Alibaba Cloud Marketplace.

Why Is the workspace locked?¶

If you choose to settle with an Alibaba Cloud account and it is released, expired, or deleted, the originally related settled workspace will be automatically locked. Guance will send out relevant email notifications; the same applies to AWS and Huawei Cloud accounts.

How to restore a locked workspace?¶

If your workspace is locked, please contact your account manager. All subsequent unlocking operations will be conducted by Guance.

How to get online support if the above FAQs do not solve the problem?¶

Guance provides online ticket support, which can be accessed here.