Manage Issues¶

After Issue creation is completed, to more intuitively present specific Issue information to users, Incident further manages all Issues generated within the current workspace through Channels.

Based on channels, you can customize the scope of Issues you want to subscribe to, view subscribed members or notification targets, use time widgets, or collaborate with members through multiple methods such as replying to Issues. This article will introduce how to manage Issues at the channel level and related operations and configurations.

Channel List¶

Enter Incident > Channels, each workspace defaults to having an All channel, which displays all Issues in that channel. You can also create custom channels.

Create Channel¶

Enter Incident, below the channel list on the left side of the current page, click Add Channel, input the channel name, and it's done.

You can also create a new channel via the following paths:

• When replying to an Issue, input # in the reply content, and you can choose Add from the popup window to create a new channel;

• In Issue creation entry > Monitoring > Event Notifications > Channel, click the channel dropdown box, and you can create a new channel as needed.

Channel List¶

• For all created channels, hover over the right side of the channel to choose whether to pin the channel.

• Click multi-select to display Issues from multiple channels in bulk.

• Select "Only show mine", to view and manage all Incident tracking items personally responsible for in the current workspace.

To uniformly manage personal Incident tracking items, you can visit Personal Center > Incident Management.

Channel Management¶

After creating a channel, you can configure subscriptions, notification targets, filters, and searches on the right side of the channel list. All Issues under the current channel will be listed, clicking on an Issue opens its detail page.

Basic Information¶

You can view or modify the current channel's name, add a description, explaining the background of the channel's creation and the scope of abnormal problem handling, etc.

Upgrade Channel Notifications¶

In the upper-left corner of the Issue list, click the icon , or click Settings, to expand the display page.

• You can directly select Notification Strategies;

• Select notification targets; click the dropdown box, and select a notification target to receive updates on Issues in the current channel;

• Upgrade configuration: set when new Issues exceed a certain number of minutes without a specified responsible person, send upgrade notifications to corresponding notification targets.

Subscribe to Channel¶

In the upper-left corner of the Issue list, click the icon , and you can choose subscription options as needed.

• Responsible: After subscribing, you will receive newly delivered Issues, replies to existing Issues, and daily Issue summary notifications;

• Participate: After subscribing, you will receive notifications for newly delivered Issues;

• Follow: After subscribing, you will receive daily Issue summary notifications at 9:00 AM;

• None: Unsubscribe.

Time Range Filtering¶

By default, all Issues are automatically listed. You can add a time range for further filtering.

After selecting the date range, all audit events within the selected time range will be listed. Default start time 00:00:00, default end time 23:59:59.

• After selecting the time range, click Select Time to customize the time range;
• Click Clear to remove the time filter conditions.

Filter & Search¶

In the filter and search bar above the Issue list on the left, input the corresponding filter & search conditions to accurately locate your target Issue.

• Filter conditions: Source, Level, Status, Creator, Updater

• Search conditions: Issue title, Issue description

For more information about search methods, refer to Search Instructions.

Issue Correlation Analysis¶

If the current Issue is associated with certain events, the Icon will be displayed along with the corresponding count. Clicking will redirect to the event viewer to list statistics of related events: including all associated events (whether they were triggered by Incident tracking or subsequently added in comments).

Issue Detail Page¶

Clicking on an Issue within a channel opens its detail page. Here, you can view the Issue's status, level, source, description, attachments, associated events, and reply information;

You can also modify the information here in the detail page, refer to Permission List.

Reply to Issue¶

An Issue's reply records generally come from two situations.

Modify/Delete Reply¶

Click the edit and delete buttons to the right of the Reply to Edit or Delete that reply.