DingTalk Message Channel Configuration¶

A DingTalk Message Channel connects an Agent to DingTalk group or direct-message conversations. Team members can @ the Agent to collaborate, and Automation or Task Intake can deliver results to established sessions.

Configuration¶

1. Open the DingTalk Developer Platform, create an internal application, and add bot capability.
2. In the bot settings, select Stream Mode for receiving messages.
3. Copy the Client ID and Client Secret from the application information, then enter them when creating the Agent's DingTalk Message Channel.
4. Grant the application the permissions required to send bot messages, following the DingTalk permission descriptions.
5. Publish the application and make it available to the members who will use the Agent.
6. Add and @ the bot in a DingTalk group, or send it a direct message, to establish a session.

Saved credentials cannot be edited directly. To replace them, create the DingTalk Message Channel again and confirm updating the current connection when prompted.

To use a conversation as a delivery target, first send the bot a message from that conversation. See Prepare a Channel Session for Result Delivery.