Warroom¶

The Warroom feature enables you to quickly create an external collaboration space around a single incident. You can create a Lark group chat or Tencent Meeting directly from the incident details, without manually copying incident information or notifying relevant members one by one.

Create a Warroom¶

Go to Incident Center > Incident List and open the incident that requires collaboration. Click Create in the incident details, then select an IM application whose status is Connected. If the current workspace has not yet integrated an available application, contact your administrator and refer to IM Applications to complete the integration.

Create a Lark Group Chat¶

1. Select a connected Lark application;
2. Confirm the group name. The default format is "[Incident Severity] [Monitor / Event Title] | Incident ID", editable, up to 60 characters;
3. Confirm the default members. The system adds the current operator and the incident assignee by default, and automatically deduplicates them if they are the same person;
4. To invite additional members, click Add Members and search and select from the current workspace;
5. Confirm the member matching results and click Create.

The system matches Lark accounts using the member's email address first, then the phone number. The matching results are described as follows:

After the group chat is created, the bot sends an incident card. If some member invitations fail or card delivery temporarily fails, the warroom remains accessible, and the system continues retrying in the background.

Create a Tencent Meeting¶

1. Select a connected Tencent Meeting application;
2. Confirm the meeting topic;
3. Click Create.

After creation, the page displays the meeting number and join link. Workspace members with incident view permission can copy the link or join the meeting directly from the incident details.

Use the Warroom¶

Once the warroom is created, the entry in the incident details is updated to View Warroom. Workspace members with incident view permission can:

• Open the Lark group chat or Tencent Meeting;
• Copy the Lark group invitation link or Tencent Meeting join link;
• Join the Lark group chat via the shared link.

The system validates login status, workspace, incident permission, and warroom status on every access. If permission becomes invalid or the warroom has already been dismissed, the original entry can no longer be used.

Lark Collaboration¶

The incident card in the Lark group displays the incident severity, title, ID, status, assignee, trigger time, and last update. Members with the corresponding incident permission can use the card to:

• Claim Incident: Set themselves as the incident assignee;
• Close Incident: Update the current incident status;
• View Incident Details: Return to the incident details to view the full context.

When the incident status or assignee changes in the system, the in-group card is updated accordingly. After an assignee change, the new assignee is automatically added to the group chat if their Lark account is matched, while the previous assignee is not automatically removed.

Tencent Meeting Collaboration¶

Workspace members with incident view permission can join the meeting using the same link. The meeting's start, end, or cancellation is managed by the host on the Tencent Meeting side; the system does not sync the meeting status of Tencent Meeting.

Close the Warroom¶

In the warroom operations in the incident details, select Dismiss Warroom or Close Warroom, and complete the secondary confirmation. The handling differs by platform:

After the warroom is closed, the operation records are retained. If the incident has not ended, you can create a new warroom.

FAQ¶

Why are some members not automatically added to the Lark group?¶

The system can only invite members whose Lark accounts are successfully matched and who fall within both of the following authorization scopes:

• The contact data scope of the contact:user.id:readonly permission;
• The availability scope set when the Lark application was published.

Check whether the email address or phone number registered for the member in the current workspace matches their Lark account, and confirm that both scopes above include the member. Members can also proactively join the group chat from the warroom entry in the incident details.

Why can't I claim or close incidents in the Lark card?¶

First, confirm that the callback configuration status of the Lark application is Normal. Card operations also validate the match between the Lark identity and the workspace member, as well as the member's handle permission for the current incident. If the callback is not configured properly, the identity is not matched, the account is frozen, or permission is insufficient, the system will not execute incident changes.

Why can I still join a Tencent Meeting after closing its warroom?¶

Closing the Tencent Meeting warroom only closes the association and entry in the system; it does not call the Tencent Meeting cancellation API. Participants can leave the meeting on their own, and the host can end the meeting in the Tencent Meeting client.

Further Reading¶

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