Warroom¶

The Warroom lets you quickly create an external collaboration space around a single incident. You can create a Lark group chat or Tencent Meeting directly from the incident details, without manually copying incident information or notifying relevant members one by one.

Create a Warroom¶

Go to Incident Center > Incident List and open the incident that needs collaborative handling. In the incident details, click Create Warroom, then select an IM application whose status is Connected. If the current workspace has not integrated an available application, contact your administrator and refer to IM Applications to complete the integration.

Create a Lark Group Chat¶

1. Select a connected Lark application;
2. Confirm the group name. The default format is "[Incident Level] [Monitor / Event Title] | Incident Number" and is editable, up to 60 characters;
3. Confirm default members. The system adds the current operator and the incident assignee by default and automatically deduplicates them when they are the same person;
4. To invite additional members, click Add Members and search and select from the current workspace;
5. Confirm the member matching results and click Create.

The system matches Lark accounts using the member's email first and then the phone number. The matching results are described below:

After the group chat is created, the bot sends an incident card. If some members fail to be invited or the card temporarily fails to be sent, the Warroom can still be accessed, and the system will continue retrying in the background.

Create a Tencent Meeting¶

1. Select a connected Tencent Meeting application;
2. Confirm the meeting topic;
3. Click Create.

After creation, the page displays the meeting number and join link. Any workspace member with incident view permission can copy the link from the incident details or join the meeting directly.

Use the Warroom¶

Once the Warroom is created, the entry in the incident details updates to View Warroom. Workspace members with incident view permission can:

• Open the Lark group chat or Tencent Meeting;
• Copy the Lark group invitation link or Tencent Meeting join link;
• Join the Lark group chat via the shared link.

The system validates login status, workspace, incident permissions, and Warroom status on every access. If permissions become invalid or the Warroom has been dissolved, the original entry can no longer be used.

Lark Collaboration¶

The incident card in the Lark group displays the incident level, title, number, status, assignee, trigger time, and latest update. Members with the appropriate incident permissions can use the card to:

• Claim the Incident: Set yourself as the incident assignee;
• Close the Incident: Update the current incident status;
• View Incident Details: Return to the incident details to view the full context.

When the incident status or assignee changes in the system, the card in the group updates accordingly. After the assignee changes, the new assignee is automatically added to the group chat when the Lark account match succeeds; the original assignee is not automatically removed.

Tencent Meeting Collaboration¶

Any workspace member with incident view permission can join the meeting using the same link. The start, end, or cancellation of the meeting is managed by the host on the Tencent Meeting side; the system does not sync meeting status from Tencent Meeting.

Close the Warroom¶

In the Warroom actions of the incident details, select Dissolve Warroom or Close Warroom and complete the second confirmation. Handling varies by platform as follows:

After the Warroom is closed, operation records are still retained. If the incident has not ended, you can create a new Warroom.

FAQ¶

Why did some members not automatically join the Lark group?¶

The system can only invite members whose Lark account matches successfully and who are within the following two authorization scopes at the same time:

• The contact data scope of the contact:user.id:readonly permission;
• The availability scope configured when the Lark application was published.

Check whether the email or phone number registered by the member in the current workspace matches Lark, and confirm that both scopes above include the member. Members can also proactively join the group chat from the Warroom entry in the incident details.

Why can't I claim or close incidents from the Lark card?¶

First confirm that the Lark application's callback configuration status is Normal. Card operations also verify the match between the Lark identity and the workspace member, as well as the member's operation permissions on the current incident. When the callback is not properly configured, the identity does not match, the account is frozen, or the permissions are insufficient, the system will not perform incident changes.

Why can the meeting still be joined after the Tencent Meeting Warroom is closed?¶

Closing the Tencent Meeting Warroom only closes the association and entry in the system; it does not call the Tencent Meeting cancellation API. Attendees can leave the meeting on their own, and the host can end the meeting in the Tencent Meeting client.

Further Reading¶

You may also be interested in the following: