Plan Introduction¶

Obsy AI service plans manage the number of Agents available and the plan credit quota within a workspace. Obsy Copilot and Agents share the same credit account; features that consume credits deduct credits from this account.

Credit-consuming features such as data analysis, issue diagnosis, dashboard generation, and Agent task execution deduct credits based on actual usage.

Credits are divided into Plan Credits and Prepaid Credits. Plan Credits are granted with the plan and must be used within the validity period. Prepaid Credits must be purchased and topped up in advance and never expire. For plan fees and regional differences, see Price Details. For subscription cycles and credit rules, see Billing Logic.

Plan Versions¶

Plan Credits¶

Plan Credits are credit quotas granted with the Obsy AI service plan, used to offset the credit consumption generated by Obsy Copilot paid features and Agent calls.

• Basic plan credits are granted on a calendar-month basis, reset each month, and do not carry over to the next month;
• Pro, Team, and Enterprise plan credits are granted per subscription cycle, available only within the current validity period, and become invalid after expiration;
• When Pro or Team is activated for the first time, the current period's credits for the corresponding plan are granted after successful payment;
• When upgrading from Pro to Team within a valid subscription cycle, the credit difference between the two tiers is granted proportionally for the remaining time, and the current cycle's expiration date remains unchanged;
• After successful renewal, plan credits for the new cycle are granted. For details, see Examples of Activation, Upgrade, and Renewal;
• When Plan Credits are used up or expire, the system continues to use Prepaid Credits for deduction.

Manage Plans¶

The owner of a SaaS Commercial Plan or Enterprise Plan workspace can go to Manage > Obsy AI to manage Basic, Pro, and Team plans. For Enterprise custom solutions, contact your Account Manager.

• Activate or upgrade: Select the target plan and confirm. Benefits take effect after successful payment. Upgrading a paid plan within the current cycle does not restart the subscription cycle.
• Downgrade or stop renewal: Select a lower-tier plan. To stop the renewal of a paid plan, select Switch to Basic. The change takes effect at the end of the current subscription cycle. Before it takes effect, you can continue using the current plan benefits, and Plan Credits remain usable according to their original validity period.
• Cancel pending changes: Before the change takes effect, click Cancel in the pending-change notice on the page and confirm to restore the current plan's renewal arrangement. To choose a different plan, cancel the pending change first.

Before downgrading or switching to Basic, if the current number of Agents exceeds the target plan's limit, the page requires you to select the Agents that will remain available under the new plan. The number selected must equal the target plan's limit. After the change takes effect, Agents that were not retained can no longer access the workspace but are not automatically deleted. If you later upgrade successfully, the system restores workspace access for Agents restricted by the plan within the available quota of the new plan; if the quota is insufficient, not all of them will be restored.

Prepaid Credits¶

Prepaid Credits are credits purchased separately and topped up into the workspace, suitable for scenarios where Plan Credits are insufficient or higher usage is required.

Obsy AI credits use a pay-first, use-later prepaid top-up model. Pay-as-you-go usage with postpaid settlement is not supported. Prepaid Credits never expire.

Self-service top-up requires that all of the following conditions are met: the current account is the workspace owner, the workspace is SaaS Commercial Plan or Enterprise Plan, the AI plan is Basic, Pro, or Team, and credit top-up is enabled for the site.

1. Go to Manage > Obsy AI, and click Top Up Credits.
2. Select or enter the payment amount, and verify the settlement currency, the estimated credits to be topped up, and the payment amount.
3. After confirming that the Billing Center balance is sufficient, click Confirm Prepaid Purchase. After successful payment, credits are credited to the current workspace. The actual credits received are subject to the final settlement result.

If the above conditions are not met, or no top-up entry is available on the page, contact the workspace owner or your Account Manager. You can also contact your Account Manager directly to arrange a prepaid top-up.

Credit Deduction Order¶

When using features that consume credits, the system calculates credit consumption based on actual usage and deducts credits in the following order:

1. Current valid Plan Credits are deducted first;
2. After Plan Credits are used up or expire, Prepaid Credits are deducted next;
3. When the current credit balance is used up, features that consume credits can no longer be used.

You can view the current credit balance and credit details on the Manage > Obsy AI page. The current credit balance includes Plan Credits and Prepaid Credits; plan-granted credits show their corresponding validity period.

Daily Credit Limit¶

The daily credit limit controls the workspace's single-day credit consumption. After the limit is reached, even if credit balance remains, features that consume credits may be temporarily unavailable.

Workspace owners can adjust the limit in Manage > Obsy AI > Workspace Daily Credit Limit Settings, or turn off Enable Daily Usage Limit. Daily usage is calculated based on the time zone configured for the site and resets at the start of the next day in that time zone; it does not follow the time zone of individual devices.

FAQ¶

Why can't I continue using it even though there is still credit balance?¶

First, check the message shown on the page. If the message indicates that the workspace daily credit usage limit has been reached, the owner can adjust the limit, or wait until the next statistical day. Topping up credits alone will not lift the daily limit. If the daily limit has not been reached, confirm that the Workspace AI Feature is enabled, and check the current account's permissions as instructed on the page.

Billing Notes¶

Different regions, plan versions, and purchase methods may be subject to different billing standards. For plan fees, renewals, Prepaid Credits, or Enterprise custom solutions, see Price Details and Billing Logic, or contact your Account Manager for confirmation.