Account Wallet¶

The Guance Billing Center account is an independent account dedicated to managing billing-related activities for using Guance products. One Billing Center account can be linked to multiple Workspaces for billing. In the Guance Billing Center, you can top up cash, manage Vouchers, and manage Prepaid Cards.

Note:

• If you choose the Guance Billing Center account for settlement, the deduction order for Guance pay-as-you-go bills is: Standard Voucher, Discount Voucher, Prepaid Card, Cash, Prepaid Card Balance (negative arrears). Pay-as-you-go consumption for SMS and Synthetic Tests can only be paid using Cash, Prepaid Cards, or Prepaid Card Balance.
• If you choose a cloud account for settlement, the deduction order for Guance pay-as-you-go bills is: Standard Voucher, Discount Voucher, Prepaid Card, Cloud Account Cash Balance. Pay-as-you-go consumption for SMS and Synthetic Tests can only be paid using Prepaid Cards and Cloud Account Cash Balance.

Cash Management¶

The cash balance is the remaining available amount after online top-ups or offline remittances. After activating the Guance Commercial Plan, you can top up your account in the Guance Billing Center.

Top-up¶

In the Guance Workspace, go to Plans & Billing, click Enter the Billing Center in the upper right corner to access the Guance Billing Center and top up your account. Alternatively, directly in the Guance Workspace Plans & Billing, click Top-up to recharge your account.

Online Top-up¶

1. On the top-up page of the Guance Billing Center, enter the amount to top up, select Alipay as the payment method, and click Top-up.

1. On the Alipay checkout page, scan the QR code with your phone to make the payment.

1. When the payment is successful, you will be automatically redirected back to the merchant.

1. After a successful top-up, you will be automatically redirected back to the Guance Billing Center, and the cash balance will increase by the top-up amount. If you encounter any issues, you can submit a ticket in the Support Center for assistance.

Offline Remittance¶

On the top-up page of the Guance Billing Center, select Offline Remittance as the payment method. Remit the payment directly based on the bank account information provided on the page. The Guance Billing Center will process the top-up as soon as the remittance is received.

Voucher Management¶

Vouchers can be used for Guance pay-as-you-go charges and cloud account charges. They are divided into Standard Vouchers and Discount Vouchers. Standard Vouchers can be obtained through allocation, while Discount Vouchers are automatically assigned by the system when a certain amount of Prepaid Cards is purchased with cash.

Note: Once a Prepaid Card is purchased, it cannot be refunded. For details, please visit the Guance official website’s Enterprise Plan and contact a sales consultant to make a purchase.

Activating a Voucher¶

There are two ways to activate a Voucher. One is for the Guance Billing Center administrator to directly activate the Voucher to a specified account in the backend. The other is for the enterprise to activate the Voucher directly in the Guance Billing Center after receiving it.

In the Guance Billing Center, click Manage Vouchers > Activate Voucher, enter the Voucher activation code, and confirm the submission.

After the activation code is successfully submitted, you can view the activated Voucher's face value, current balance, status, activation time, and other information in the Manage Vouchers section.

Note: Vouchers must be used within the validity period after activation. They cannot be used after the expiration date.