WeCom Message Channel Configuration¶

A WeCom Message Channel connects an Agent to a WeCom intelligent bot. Team members can collaborate with the Agent in group chats, and Automation or Task Intake can deliver results to established sessions.

Configuration¶

1. In the WeCom administration console, create or select an intelligent bot that supports a long connection.
2. Copy its Bot ID and Secret, and make sure the bot is available to the intended members or groups.
3. Open Message Channels for the target Agent, select New Channel, and choose WeCom.
4. Enter the Bot ID and Secret, then save. WeCom receives messages through a long connection, so no Webhook URL is required on the Agent page.
5. Enable the Message Channel, add the bot to the target group, and send it a message.
6. Return to the Agent workspace to check the connection and select the established session in Automation or Task Intake when needed.

Saved credentials cannot be edited directly. To replace them, create the WeCom Message Channel again and confirm updating the current connection when prompted.

If the conversation is missing from delivery targets, confirm that the Message Channel is enabled, message the bot from that group, and refresh the settings. See Prepare a Channel Session for Result Delivery.